Paid dental ads work. Slow follow-up is what loses the patient.
Practices running implant, Invisalign and cosmetic campaigns spend heavily to bring patients to their door. The problem is not the ads. It is the gap between a patient submitting a form and your practice actually speaking to them.
7x
more likely to qualify a lead when you respond within an hour, compared with an hour later.
21x
more likely to qualify a lead when you call within 5 minutes instead of 30.
42 hours
is how long the average company took to respond to a new online lead.
The problem with dental advertising today.
A patient researching dental implants does not enquire at one practice and wait. They open three or four tabs, fill in forms across all of them, and book a consultation with whoever contacts them first.
Your front desk team is exceptional at looking after patients who are already in the building. But when an enquiry arrives at 7pm, or during a busy morning, or while everyone is on the phone, the reply waits. By the time someone calls back, the consultation is already booked elsewhere.
That is the gap Frontrunner closes. Not by replacing your team, but by making sure no enquiry waits more than 60 seconds for a response.
How the agent handles a dental enquiry.
- Immediately
The patient submits a form or clicks a lead ad
Whether they came from a Google search, a Meta implant ad, or your website contact page, Frontrunner receives the notification within seconds.
- Under 1:00
The agent calls them back
It introduces itself as your practice's AI assistant and asks what they are looking for. The patient is still thinking about your practice. They have not yet received a call from anyone else.
- On the call
It handles their specific questions
Implant costs, the Invisalign process, what happens at a smile consultation, how long treatment takes: the agent answers from the information you have approved. No speculation. No clinical advice. Just helpful, accurate answers to the questions patients actually ask.
- Before hanging up
It books the consultation
The patient picks a time. The appointment goes into your diary. You did not need to be there.
Built around high-value treatments.
What it handles well
- Implant enquiries: cost, process and candidacy questions
- Invisalign and clear aligner interest
- Cosmetic consultations and smile makeovers
- General pricing and what to expect at a first visit
- Out-of-hours and weekend enquiries
What goes to your team
- Clinical history and specific dental conditions
- Treatment planning and clinical recommendations
- Complaints or anything requiring clinical judgement
- Requests for a human conversation
How we set it up for your practice.
We spend about 30 minutes with you going through your treatments, your pricing ranges and what you want patients to know before they arrive. We write the agent's script, connect it to your enquiry sources, and run test calls together until you are satisfied.
There is no software for your team to learn. The agent works in the background, and you receive a written summary after every call.
Book a demo.
We will walk you through a live call, show you what your team sees afterwards and talk through how it fits your practice. Leave your details and we will be in touch to arrange a time.
Prefer email? admin@frontrunneragency.co.uk