From new enquiry to booked consultation in under a minute.

Frontrunner connects to every source of new patient enquiries: your website form, your Meta and Google lead ads, your missed calls. It phones the patient back before they have the chance to book with someone else.

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7x

more likely to qualify a lead when you respond within an hour, compared with an hour later.

21x

more likely to qualify a lead when you call within 5 minutes instead of 30.

42 hours

is how long the average company took to respond to a new online lead.

What happens when an enquiry arrives.

  1. 0:00

    An enquiry comes in

    A new patient submits your website contact or booking form, clicks your Meta or Google lead ad, or calls your practice and cannot get through. Frontrunner receives the notification immediately.

  2. Under 1:00

    The agent phones the patient

    It calls the patient's number and introduces itself as your practice's AI assistant. It sounds calm and professional. It does not pretend to be a human, but it does not feel like a call centre either.

  3. On the call

    It answers their questions and qualifies them

    The agent answers questions about treatment types, rough pricing ranges and what to expect. Every answer is based on information you have approved. Anything clinical (clinical history, specific diagnoses, treatment planning) is passed to your team.

  4. Before hanging up

    It books the consultation

    If the patient is ready to proceed, the agent offers them a slot from your diary and confirms the appointment. The booking goes straight in, no manual entry required.

  5. After the call

    Your team gets the summary

    A written summary arrives with the patient's name, what they are looking for, what was discussed, and what was booked. Your team starts the consultation already briefed.

What it connects to.

Frontrunner is built to pick up enquiries wherever they come in. We connect each source during setup, so nothing falls through.

We support website contact forms (most platforms), Meta lead ads, Google lead ads and missed inbound calls. If your practice uses a booking platform or a specific CRM, we talk through compatibility when you book a demo.

Setup, in plain English.

  1. Week 1

    We learn your practice

    We spend time with you (about 30 minutes) going through your treatments, your typical pricing ranges, what questions patients usually ask, and anything the agent should never say.

  2. Week 1–2

    We write the script and connect your sources

    We draft the agent's script and connect it to your form, lead ads and phone. You review everything before it goes live.

  3. Week 2

    Test calls

    We run test calls together so you can hear exactly what patients will hear. We adjust the script until you are happy.

  4. Go-live

    Live on your real enquiries

    The agent takes over. We monitor the first few days and stay available. If anything needs adjusting, we update it quickly.

What you need to provide.

We handle

  • Connecting your forms, lead ads and phone line
  • Writing the agent's script with you
  • Linking it to your diary system
  • Test calls until you are happy to go live
  • Ongoing monitoring and adjustments

You provide

  • Your treatments and the prices you are happy to quote
  • Access to your booking diary
  • Half an hour to review the script
  • Login credentials for your form or ad account (shared securely)

Book a demo.

We will walk you through a live call, show you what your team sees afterwards and talk through how it fits your practice. Leave your details and we will be in touch to arrange a time.

Prefer email? admin@frontrunneragency.co.uk